Table 2 Frequency of perfect satisfaction for individual PGOMPS questions

MD friendliness/courtesy^‡

80.36%

MD spoke using clear language^‡

80.35%

Likelihood recommend practice

79.11%

MD likelihood to recommend^‡

78.80%

MD confidence^‡

78.74%

Cleanliness of practice

78.58%

MD explained problem or condition^‡

77.26%

Nurse friendliness

77.19%

Courtesy registration staff

76.64%

MD concern for your questions/worries^‡

76.30%

Staff work together

75.47%

MD effort to include you in decisions^‡

75.44%

Concern for privacy

73.97%

Sensitivity to needs

71.67%

Staff protect safety

71.27%

Nurse concern

71.23%

MD instructions follow-up care^‡

71.01%

MD information about meds^‡

70.98%

MD time spent^‡

70.11%

Ease of scheduling appointment

65.03%

Convenience of office hours

60.44%

Ease of getting on phone

59.72%

Ability to get desired appointment

59.50%

Wait time

54.63%

Information about delays

53.80%